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FAQs

Poppy Lane & Co. bracelets are made of the highest-quality materials by hand in Los Angeles, California, USA with love from one hard workin' mama.

These are some of the frequently asked questions and their answers:

- Are your bracelets handmade?

Yes, handmade by Stacy Thiot in Los Angeles, California. (@stacythiot on Instagram)

-What is your turnaround time?

CURRENT TURNAROUND - we ship m-f every single day. If you order before 10am PST, your order will ship same day. 

Bracelets are made-to-order. If you need your bracelets faster, please select our Priority shipping option at checkout.

- What type of materials are your bracelets made out of/are the beads plastic?

Each bracelet is made with either a Sterling Silver or 14k gold-filled wire and clasp. 

None of the beads are plastic, they are all semi-precious or precious beads, made of the highest quality. We sell Jade, Turquoise, Amethyst, Bamboo, Sterling Silver and 14k Gold-filled beads.

Beads will not flake or chip, but please watch teething babies carefully.

-How do I measure my wrist?

The easiest way to measure your wrist is to wrap a piece of string or ribbon around the skinniest part of your wrist, tightly. Then measure that string in inches on a ruler or measuring tape.

-Which size do I order?

Please visit our sizing page HERE for more details.

 

Bracelet Sizes: 

-3.0" (Preemie Baby) 

-3.5" (0M to 3M Baby) 

-4.0" (3M to 9M Baby) 

-4.5" (9M to 18M Baby) 

-5.0" (18M to 5Y Child) 

-5.5" (5Y to 12Y Child) 

-6.0" (Teen) 

-6.5" (Adult X-Small)

-7.0" (Adult Small) 

-7.5" (Adult Medium) 

-8.0" (Adult Large) 

-8.5" (Adult X-Large)

 

-How do I order for someone else?

The age suggestions next to each size are just that, suggestions and estimates. Please measure wrists whenever possible. 

Purchase a Poppy Lane & Co GIFT CARD HERE

 -Can I purchase an additional muslin-stamped bag for gifts?

Yes, you may! 

 -How do I care for Poppy Lane & Co. bracelets?

 

+ removing bracelets before meals will help the beads not discolor 
+ taking off the bracelet at night is recommended for child's safety 
+ to clean, wipe with damp cloth or baby wipes 
+ sterling silver may tarnish over time if not properly cared for 
+ store bracelets in an airtight bag (ziploc) when not using to prevent any tarnishing
+ bath or pool water may damage the bracelet, please do so at your own risk 
+ if bracelet seems tight when baby is crawling, please remove immediately, or loosen to the last chain link (or buy a bigger size, yay!) 
+ please watch teething babies carefully
+ please do not use Poppy Lane & Co. jewelry without adult supervision

 

-Do you offer returns/exchanges?

Please contact me at stacythiot@poppylaneandco.com for more information.

For sanitary reasons, we are unable to exchange or return bracelets. 

 

-What do I do if my package is lost?

In situations like this, we recommend checking with your neighbors, waiting a day or two, and calling your local Post Office. Your local PO will be able to provide you with more details and information than I can. If they mistakenly scanned it as delivered and it wasn't, it'll make its way to you. I also recommend signing up for text or email alerts for your tracking number on the USPS website. 
Poppy Lane & Co is not liable for any lost and/or stolen packages. 

 

***Follow us on social media for more information and discounts:

Instagram:

@poppylaneandco

https://instagram.com/poppylaneandco/

 

Facebook:

https://www.facebook.com/poppylaneandco

 

Pinterest:

https://www.pinterest.com/poppylaneandco/

 

Twitter:

https://twitter.com/poppylaneandco